PALM PLAZA
370 ZOO PKWY, Jacksonville FL 32218 · 904-757-4463
Last inspected May 7, 2026 · 6 visits since October 2023
JUN 24
DEC 24
MAY 25
NOV 25
MAY 26
≈ ERRATIC
5 inspections, swinging between A and C. Consistency is the problem here, not any single visit.
Live, small flying insects found. Observed 2 flying insects under counter near handwash sink floor drain.
★ Spotless◆ Clean streak● Perfect year✓ Never fined
Awarded on the inspection record alone. What they mean →
Inspection history
6 visits, newest first
May 7, 2026Inspection Completed - No Further ActionRoutine Inspection
Met inspection standards. 4 violations recorded, none serious enough to require a return visit.
0 High priority0 Intermediate4 Basic
What the inspector wrote — 4 findings
Carbon dioxide/helium tanks not adequately secured. At front counter area, tank under front counter not secured. Operator placed chain around tank.
Floors, walls and/or ceilings soiled/has accumulation of debris. At cook line, floor tiles under fryers have build up of grease/debris At kitchen side pass thru, wall under pass thru window has build up of food residue.
Nonfood-contact surface soiled with grease, food debris, dirt, slime or dust. At cook line, exterior of bulk chicken breader container soiled. Employee cleaned during inspection. At kitchen pass thru, lower shelf of prep table has build up of grease. Employee cleaned during inspection.
Working containers of food removed from original container not identified by common name. At cook line, bulk container of chicken breader not labeled. Employee labeled during inspection.
Nov 5, 2025Administrative complaint recommendedRoutine Inspection
Referred for a formal case, which can lead to a fine. 7 violations recorded, 2 high priority.
2 High priority3 Intermediate2 Basic
Show 7 findings ▾
Live, small flying insects found. At front counter area, observed 4 flying insects by beer tanks.
Toxic substance/chemical improperly stored. At front counter area, 2 spray bottles of window cleaner stored hanging on side of metal shelf over single service cups. Employee moved spray bottles.
Food-contact surface soiled with food debris, mold-like substance or slime. At prep area, can opener blade has build up of encrusted food debris. Operator had employee clean.
Required employee training expired for some employees. To order approved program food safety material, call DBPR contracted provider: Florida Restaurant and Lodging Association (SafeStaff) 866-372-7233. 2 employee certificate s expired.
Spray bottle containing toxic substance not labeled. At triple sinks, spray bottle of yellow chemical not labeled. Operator stated item is used by zoo and not food service operator returned to zoo personnel.
Floors, walls and/or ceilings soiled/has accumulation of debris. At cook line, floor under fryers have build up of grease and food debris.
Unwashed fruits/vegetables stored with ready-to-eat food. In walk-in cooler, bag of whole carrots and case of tomatoes stored above ready to eat pickled and cheese. Operator moved produce to bottom shelf.
May 21, 2025Inspection Completed - No Further ActionRoutine Inspection
Met inspection standards. 9 violations recorded, none serious enough to require a return visit.
3 High priority0 Intermediate6 Basic
Show 9 findings ▾
Employee handled soiled equipment or utensils and then engaged in food preparation, handled clean equipment or utensils, or touched unwrapped single-service items without washing hands. At dish area, employee handled soiled items, placed in dish machine, then removed and put away without washing hands between dirty and clean. Operator spoke with employee.
Live, small flying insects found. Observed 2 flying insects under counter near handwash sink floor drain.
Time/temperature control for safety food, other than whole meat roast, hot held at less than 135 degrees Fahrenheit. At make line warmer, tater tots (114-125F - Hot Holding). Operator stated item in warmer for 30 minutes. Operator reheated in fryer to 189f.
Equipment and utensils not properly air-dried - wet nesting. On clean dish shelves, plastic containers stacked before air drying. Operator moved containers to air dry.
Floors, walls and/or ceilings soiled/has accumulation of debris. In walk-in freezer, floor soiled.
No conspicuously located ambient air temperature thermometer in holding unit. Ate trance to front counter area, glass door Aquafina reach-in cooler missing ambient thermometer with individual milks in cooler.
Nonfood-contact surface soiled with grease, food debris, dirt, slime or dust. At cook line, exterior of bulk flour container soiled.
Sanitizer bucket stored with food, equipment, utensils, linens, single-service, or single-use articles. At front counter area, sanitizer bucket stored on counter. Operator moved.
Unwashed fruits/vegetables stored with ready-to-eat food. In walk-in cooler, cases of unwashed oranges mushrooms and blueberries stored over ready to eat sauces. Operator moved produce below sauces.
Dec 16, 2024Inspection Completed - No Further ActionRoutine Inspection
Met inspection standards. 5 violations recorded, none serious enough to require a return visit.
0 High priority2 Intermediate3 Basic
Show 5 findings ▾
Food-contact surface soiled with food debris, mold-like substance or slime. Can opener blade soiled.
No measuring device available for measuring utensil surface temperature when using hot water as sanitizer in a dishmachine. No test strips or irreversible thermometer. Operator supplied test strips.
Floors, walls and/or ceilings soiled/has accumulation of debris. Floor at fryers soiled with grease. Floor at front counter area, below handwash sink has build up.
Nonfood-contact surface soiled with grease, food debris, dirt, slime or dust. At ice machine, exterior of door and sliding doors soiled.
Working containers of food removed from original container not identified by common name. Bulk container identified as chicken flour not labeled. Employee labeled.
Jun 10, 2024Inspection Completed - No Further ActionLicensing Inspection
Met inspection standards. 8 violations recorded, none serious enough to require a return visit.
2 High priority3 Intermediate3 Basic
Show 8 findings ▾
Live, small flying insects in kitchen, food preparation area, food storage area and/or bar area. At dish area, observed 2 flying insects.
Time/temperature control for safety food, other than whole meat roast, hot held at less than 135 degrees Fahrenheit. On cook line, in warmer unit by pass thru, chicken (96F - Hot Holding). Employee stated chicken was placed in warmer for 1.5 hours. Employee reheated chicken 176f.
Food-contact surface soiled with food debris, mold-like substance or slime. At front counter area soda dispenser, bottom of top plate has black mold-like substance.
No measuring device available for measuring utensil surface temperature when using hot water as sanitizer in a dishmachine.
No proof provided that food employees are informed of their responsibility to report to the person in charge information about their health and activities related to foodborne illnesses. Multiple employees present, no proof of employee responsibilities.
Carbon dioxide/helium tanks not adequately secured. At front counter, two tanks under front counter not secured.
Equipment in poor repair. At end of cook line, defrost reach-in cooler with pizzas, gasket torn.
Nonfood-contact surface soiled with grease, food debris, dirt, slime or dust. At front counter area, under counter reach-in cooler has soiled gasket.
Oct 13, 2023Administrative complaint recommendedRoutine Inspection
Referred for a formal case, which can lead to a fine. 8 violations recorded, 2 high priority.
2 High priority3 Intermediate3 Basic
Show 8 findings ▾
Live, small flying insects in kitchen, food preparation area, food storage area and/or bar area. One live fly observed in dining area.
Vacuum breaker missing at mop sink faucet or on fitting/splitter added to mop sink faucet. Missing at the end of the splitter for outside mop sink faucet where black hose is attached.
Establishment has no written procedures for employees to follow in response to a vomiting or diarrheal event where the vomit or diarrhea is discharged onto surfaces in the establishment. No written plan available. Inspector emailed Form 5030-104.
Food-contact surface soiled with food debris, mold-like substance or slime. Multiple white cutting boards in kitchen.
No chemical test kit provided when using sanitizer at three-compartment sink/warewashing machine or wiping cloths. Test kit for quaternary ammonium is missing.
Clean glasses, cups, bowls, plates, pots and pans not stored inverted or in a protected manner. Ice bucket by ice machine in kitchen. Bucket inverted.
Floors, walls, and/or ceilings soiled/has accumulation of debris. Floor under dish machine in kitchen.
Standing water in bottom of reach-in-cooler. Reach in cooler across from fryers in kitchen. Water removed.
This record follows the licence, not the owner. Restaurants change hands and the licence history normally does not, so an older entry may describe people who no longer run the place. Every inspection above links to the state's own report. Something wrong? Tell us.