POLLO TROPICAL #104
4863 GATE PKWY, Jacksonville FL 32246
Last inspected Jan 3, 2025 · 3 visits since August 2023
□ Not on the state's active licence list
This licence isn't in DBPR's current active file, which usually means the business has closed, been sold, or let the licence lapse. Everything below belongs to this licence, not to whoever may be trading here now. The history stays public because it is a public record.
AUG 23
FEB 24
JAN 25
▼ IMPROVING
3 inspections, climbing. The current grade is the best on record.
Live, small flying insects in kitchen, food preparation area, food storage area and/or bar area. Observed one flying insect across from 3 compartment sink.
★ Spotless◆ Clean streak● Perfect year✓ Never fined
Awarded on the inspection record alone. What they mean →
Inspection history
3 visits, newest first
Jan 3, 2025Inspection Completed - No Further ActionRoutine Inspection
Met inspection standards. 5 violations recorded, none serious enough to require a return visit.
1 High priority1 Intermediate3 Basic
What the inspector wrote — 5 findingsThe state's own report →
Time/temperature control for safety food, other than whole meat roast, hot held at less than 135 degrees Fahrenheit. macaroni and cheese (109F-111F - Hot Holding) in food warner next to grill area. Operator reheated to 165F
Food-contact surface soiled with food debris, mold-like substance or slime. Two Cutting boards at food service line soiled/ stained.
Hood filter missing from automatic fire suppression/exhaust system. Observed two filters in hood above equipment in prep area missing.
Ice buildup in reach-in freezer and/or walk-in freezer. Ice buildup up on fans and surrounding area in walk in freezer.
Show the remaining 1 finding ▾
Nonfood-contact surface soiled with grease, food debris, dirt, slime or dust. Gasket on walk-in-cooler soiled. Operator stated it's in works of getting replaced.
Feb 12, 2024Administrative complaint recommendedRoutine Inspection
Referred for a formal case, which can lead to a fine. 6 violations recorded, 1 high priority.
1 High priority1 Intermediate4 Basic
Show 6 findings ▾
Vacuum breaker missing at hose bibb or on fitting/splitter added to hose bibb. Vacuum breaker missing from threaded hose bibb near hand wash sink across from triple sink area.
Water with a temperature of at least 100 degrees Fahrenheit not provided/shut off at employee handwash sink. No hot water at hand wash sink across from triple sink area. Operator stated there is a work order in for plumber to re-repair. Plumber recently repaired.
Buildup of food debris/soil residue on equipment door handles. Handle on sandwich press on cook line soiled. Operator cleaned handle during this inspection.
Equipment and utensils not properly air-dried - wet nesting. Clean stacked pans on storage shelf at triple sink unable to properly air dry
Equipment in poor repair. Gasket on two draw reach-in cooler across from drive thru window torn.
Plumbing system in disrepair. Commode in women's restroom and urinal in men's restroom in disrepair. Sign on women's restroom stall out of order and bag covering urinal in men's restroom. Operator stated there is a work order in for plumber to repair.
Aug 2, 2023Inspection Completed - No Further ActionRoutine Inspection
Met inspection standards. 9 violations recorded, none serious enough to require a return visit.
4 High priority1 Intermediate4 Basic
Show 9 findings ▾
Live, small flying insects in kitchen, food preparation area, food storage area and/or bar area. Observed one flying insect across from 3 compartment sink.
Time/temperature control for safety food cold held at greater than 41 degrees Fahrenheit. Observed on flip top cooler at the end of cook line Cut tomatoes (50F - Cold Holding); Caesar Salad (51F - Cold Holding); Cooked corn and beans (51F - Cold Holding); Shredded cheese (51F - Cold Holding). Cooler has an ambient temperature of 50F. Manager removed items and placed in walk-in cooler.
Time/temperature control for safety food, other than whole meat roast, hot held at less than 135 degrees Fahrenheit. Observed cooked peppers and onions on steam table at 124F. Manager stated peppers were placed on steam table at 11:00 am and past there time and were to be replaced. Manager discarded peppers and onions.
Vacuum breaker missing at hose bibb or on fitting/splitter added to hose bibb. Observed a hose bib located on cook line with hose attached without a back flow device.
Spray bottle containing toxic substance not labeled. Observed spray bottle of degreaser placed in a window cleaner bottle without a proper label. Manager removed degreaser from spray bottle.
Employee with no hair restraint while engaging in food preparation. Observed multiple employees engaging in food preparation without hair restraints.
Exterior door has a gap at the threshold that opens to the outside. Observed light shining from outside at bottom of back exit door.
Nonfood-contact surface soiled with grease, food debris, dirt, slime or dust. Observed multiple reach in cooler door gaskets soiled on cook line. Observed walk-in cooler door gasket soiled.
Opened employee beverage container in a cold holding unit with food to be served to customers. Observed employee drinks, stored with food in freezer near fry station. Manager removed and discarded.
This record follows the licence, not the owner. Restaurants change hands and the licence history normally does not, so an older entry may describe people who no longer run the place. Every inspection above links to the state's own report. Something wrong? Tell us.