POLLO TROPICAL #92
2611 OKEECHOBEE BLVD, West Palm Beach FL 33409 · 561.688.0578
Last inspected Jun 3, 2026 · 9 visits since October 2023
JUL 24
NOV 24
JUL 25
JAN 26
JUN 26
≈ ERRATIC
5 inspections, swinging between A and F. Consistency is the problem here, not any single visit.
Roach activity present as evidenced by live roaches found. 1 live roach crawling over sealed box with cutlery on storage room outside walk in freezer 1 live roach crawling on the floor on storage room outside walk in freeze Operator removed roach; advised operator to clean and sanitize area.
★ Spotless◆ Clean streak● Perfect year✓ Never fined
Awarded on the inspection record alone. What they mean →
Disciplinary actions
5 cases · $2,400
| Case | Violation date | Final order | Amount |
|---|---|---|---|
| 2--2026014038 | Jan 5, 2026 | May 27, 2026 | $400 |
| 2--2025004711 | Nov 14, 2024 | Jun 9, 2025 | $200 |
| 2--2019064438 | Dec 19, 2019 | Feb 5, 2020 | $800 |
| 2--2018046202 | Aug 28, 2018 | Oct 18, 2018 | $800 |
| 2--2017054148 | Oct 26, 2017 | Jan 12, 2018 | $200 |
Inspection history
9 visits, newest first
Jun 3, 2026Inspection Completed - No Further ActionComplaint Investigation
Met inspection standards. 1 violations recorded, none serious enough to require a return visit.
0 High priority0 Intermediate1 Basic
What the inspector wrote — 1 finding
Equipment and utensils not properly air-dried - wet nesting- food trays on the drying rack - stacks of trays not properly air frying
Jan 5, 2026Administrative complaint recommendedRoutine Inspection
Referred for a formal case, which can lead to a fine. 7 violations recorded, 6 high priority.
6 High priority0 Intermediate1 Basic
Show 7 findings ▾
Employee touched soiled surface and then engaged in food preparation, handled clean equipment or utensils, or touched unwrapped single-service items without washing hands. Employee handled visibly soiled cleaning equipment then touched raw chicken to cook; No handwash Employee dropped sauce on floor, then picked it up off floor, placed it back in the bin with other sauces to be served to customers, and proceeded to touch other sauces and clean bins; no handwash Employee washed hands
Nonfood-grade containers used for food storage - direct contact with food. Yuca bites stored in direct contact with nonfood grade cardboard boxes Operator stored properly
Stop Sale issued due to food not being in a wholesome, sound condition. Food contaminated by unsanitized equipment or utensil. Employee dropped sauce on floor, then picked it up off floor, and placed it back in the bin with other sauces to be served to customers. See stop sale Time/temperature control for safety food held using time as a public health control not discarded at the end of the 4-hour/6-hour period. See stop sale. Shredded cheese, cooked Fiesta Beans, and cut tomatoes; not discarded at the end of the 4-hour period.
Time/temperature control for safety food held using time as a public health control not discarded at the end of the 4-hour/6-hour period. See stop sale. Shredded cheese, cooked Fiesta Beans, and cut tomatoes; not discarded at the end of the 4-hour period.
Time/temperature control for safety food identified in the written procedure as a food held using time as a public health control has no time marking. No time mark on lettuce that was brought out 20 mins ago. Operator placed time mark on product
Vacuum breaker missing at mop sink faucet or on fitting/splitter added to mop sink faucet. At mop sink no vacuum breaker on splitter Operator placed vacuum breaker
Food contaminated by unsanitized equipment or utensil. See stop sale. Employee dropped sauce on floor, then picked it up off floor, and placed it back in the bin with other sauces to be served to customers. See stop sale
Jul 7, 2025Inspection Completed - No Further ActionRoutine Inspection
Met inspection standards. 3 violations recorded, none serious enough to require a return visit.
3 High priority0 Intermediate0 Basic
Show 3 findings ▾
Employee touched face/hair and then engaged in food preparation, handled clean equipment or utensils, or touched unwrapped single-service items without washing hands. Employee touched hat and face then handled clean utensils and unwrapped single service articles to prepare and package food for customers without washing hands. Operator discussed with employee who then washed hands.
Time/temperature control for safety food identified in the written procedure as a food held using time as a public health control (TPHC) has no time marking. Cooked plantains/cut lettuce/cut tomatoes held using time as a public health control have no time mark. Operator stated held less than 2 hours, applied appropriate time mark.
Time/temperature control for safety food, other than whole meat roast, hot held at less than 135 degrees Fahrenheit. At steam table; diced cooked chicken (114F - Hot Holding). Operator stated chicken cooked and then diced and held for less than 1 hour, reheated to 179F.
Nov 15, 2024Call Back - Admin. complaint recommendedRoutine Inspection
Referred for a formal case, which can lead to a fine. 3 violations recorded, 1 high priority.
1 High priority0 Intermediate2 Basic
Show 3 findings ▾
Roach activity present as evidenced by live roaches found. 1 live roach crawling over sealed box with cutlery on storage room outside walk in freezer 1 live roach crawling on the floor on storage room outside walk in freeze Operator removed roach; advised operator to clean and sanitize area.
Ceiling/ceiling tiles/vents soiled with accumulated food debris, grease, dust, or mold-like substance. Approximately 20 ceiling tiles in dining room soiled.
Hole in or other damage to wall. Baseboard around the storage outside walk in freezer is damage, holes throughout.
Nov 14, 2024Administrative complaint recommendedRoutine Inspection
Referred for a formal case, which can lead to a fine. 11 violations recorded, 7 high priority.
7 High priority1 Intermediate3 Basic
Show 11 findings ▾
Dented/rusted cans present. See stop sale. In dry storage area dented can of guava paste. Operator discarded
Employee handled soiled equipment or utensils and then engaged in food preparation, handled clean equipment or utensils, or touched unwrapped single-service items without washing hands. Employee washed Dirty dishes then when to open steam machine with food inside without washing hands. Discussed with operator who spoke with employee. Employee washed hands
Raw animal food stored over or with ready-to-eat food in a freezer - not all products commercially packaged. An opened bag with Raw chicken stored above a bag with French fries reach in freezer next to fryer. Operator moved French fries to higher shelf.
Raw animal foods not properly separated from each other in holding unit based upon minimum required cooking temperature. Raw chicken over raw pork Operator moved pork to higher shelf.
Roach activity present as evidenced by live roaches found. 1 live roach crawling over sealed box with cutlery on storage room outside walk in freezer 1 live roach crawling on the floor on storage room outside walk in freeze Operator removed roach; advised operator to clean and sanitize area.
Time/temperature control for safety food identified in the written procedure as a food held using time as a public health control has no time marking and the time removed from temperature control cannot be determined. Observed inside reach in cooler across from fryer a container with cooked plantains not time mark. Written on the time as a public health control form. Per operator product stored for approximately 1 hour. Operator timed marked
Time/temperature control for safety food, other than whole meat roast, hot held at less than 135 degrees Fahrenheit. Hot box on cook line about steam table Cooked chicken 118F hot holding Hot box next to fryer cooked plantains 14F hot holding,, French fries 120F hot holding. Per operator products stored for approximately 20 minutes. Operator reheated to 165F+
Food being cooled by nonapproved method as evidenced by inadequate rate of cooling during time of inspection. Pantry cooler Sliced Cheese at 2:37pm(52F cooling) since 1pm at 3:13 pm same. At this current cooling rate product will not cool to 41F within 4 hours. Operator moved to walk in cooler
Ceiling/ceiling tiles/vents soiled with accumulated food debris, grease, dust, or mold-like substance. Approximately 20 ceiling tiles in dining room soiled.
Hole in or other damage to wall. Baseboard around the storage outside walk in freezer is damage, holes throughout.
Unwashed fruits/vegetables stored with ready-to-eat food. Unwashed peppers stored over tortillas inside walk in cooler. And unwashed romaine lettuce over sauces Operator moved tortillas and romaine
Jul 24, 2024Inspection Completed - No Further ActionComplaint Investigation
Met inspection standards. 3 violations recorded, none serious enough to require a return visit.
1 High priority0 Intermediate2 Basic
Show 3 findings ▾
Nonfood-grade containers used for food storage - direct contact with food. At cook line; spray bottled designed/labeled for chemical use only used to store/dispense cooking oil. Operator discarded.
Ceiling/ceiling tile shows damage or is in disrepair. Throughout kitchen and dining room; multiple ceiling tiles show water damage.
Ceiling/ceiling tiles/vents soiled with accumulated food debris, grease, dust, or mold-like substance. Throughout kitchen and dining room; multiple ceiling tiles soiled with accumulated mold-like substance dust.
Apr 24, 2024Inspection Completed - No Further ActionComplaint Investigation
Met inspection standards. 2 violations recorded, none serious enough to require a return visit.
2 High priority0 Intermediate0 Basic
Show 2 findings ▾
Employee switched from working with raw food to ready-to-eat food without washing hands. Employee left drive thru window position, walked into kitchen/walk-in cooler, returned to cook line with raw chicken, placed to cook on cook line, returned to drive thru, removed gloves and then handled ready to eat sauces and unwrapped single service articles without washing hands. Discussed with Operator. Operator discussed with employee who then washed hands.
Employee touched face/hair and then engaged in food preparation, handled clean equipment or utensils, or touched unwrapped single-service items without washing hands. At drive thru; employee touched face/rubbed eyes with bare hand and then put on gloves to handle clean tongs and unwrapped single service fry container to fill with fries and place in customer bag without washing hands. Discussed with Operator. Operator discussed with employee who then washed hands.
Feb 16, 2024Inspection Completed - No Further ActionRoutine Inspection
Met inspection standards. 3 violations recorded, none serious enough to require a return visit.
1 High priority0 Intermediate2 Basic
Show 3 findings ▾
Time/temperature control for safety food, other than whole meat roast, hot held at less than 135 degrees Fahrenheit. At front line; potato fries (116F - Hot Holding). Operator stated potato fries were reheated prior to being placed in holding unit less than 1 hour prior, discarded.
Floor area(s) covered with standing water. At walk-in cooler; standing water on floor. Operator removed water.
Sanitizer bucket stored with food, equipment, utensils, linens, single-service, or single-use articles. At prep area; sanitizer bucket filled with sanitizing solution stored on top of steamer. Operator removed.
Oct 2, 2023Administrative complaint recommendedRoutine Inspection
Referred for a formal case, which can lead to a fine. 3 violations recorded, 1 high priority.
1 High priority0 Intermediate2 Basic
Show 3 findings ▾
Vacuum breaker missing at mop sink faucet or on fitting/splitter added to mop sink faucet. At mop sink; splitter added with hose attached, no vacuum breaker.
In-use utensil in non-time/temperature control for safety food not stored with handle above top of food within a closed container. At rice storage container; scoop handle laying in rice. Operator removed.
Standing water in bottom of reach-in-cooler. At front counter low boy reach in cooler; standing water in bottom.
This record follows the licence, not the owner. Restaurants change hands and the licence history normally does not, so an older entry may describe people who no longer run the place. Every inspection above links to the state's own report. Something wrong? Tell us.