PORTILLO'S
7715 PALM PARKWAY, Orlando FL 32836 · 689-800-0102
Last inspected May 8, 2026 · 8 visits since October 2023
DEC 24
MAY 25
JUL 25
OCT 25
MAY 26
▲ GETTING WORSE
5 inspections, one direction. The current grade is the worst on record.
Time/temperature control for safety food cold held at greater than 41 degrees Fahrenheit. -House made whip cream 48f. Over 4 hours.
★ Spotless◆ Clean streak● Perfect year✓ Never fined
Awarded on the inspection record alone. What they mean →
Inspection history
8 visits, newest first
May 8, 2026Inspection Completed - No Further ActionRoutine Inspection
Met inspection standards. 12 violations recorded, none serious enough to require a return visit.
4 High priority2 Intermediate6 Basic
What the inspector wrote — 12 findingsThe state's own report →
Raw animal food stored over or with unwashed produce. -Raw shell eggs over lettuce.
Stop Sale issued on time/temperature control for safety food due to temperature abuse. -House made whip cream 48f. Held,over 4 hours.
Time/temperature control for safety food cold held at greater than 41 degrees Fahrenheit. -House made whip cream 48f. Over 4 hours.
Toxic substance/chemical improperly stored. -Hand soap over disposable gloves. -Sanitizer over condiments.
Show the remaining 8 findings ▾
Food being cooled by nonapproved method as evidenced by inadequate rate of cooling during time of inspection. -Pasta covered while cooling.
Proof of required state approved employee training not available for some employees. To order approved program food safety material, call DBPR contracted provider: Florida Restaurant and Lodging Association (SafeStaff) 866-372-7233.
Accumulation of black/green mold-like substance in the interior of the ice machine/bin. -Ice chute at right side of soda station in dining room.
Current Hotel and Restaurant license not displayed.
Employee with no beard guard/restraint while engaging in food preparation.
Ice buildup in reach-in freezer and/or walk-in freezer. -Walk in freezers.
Interior of oven/microwave has accumulation of black substance/grease/food debris. -Warmer to right of ice machine.
Water draining onto floor surface. -Under grill.
Oct 17, 2025Inspection Completed - No Further ActionComplaint Investigation
Met inspection standards. 11 violations recorded, none serious enough to require a return visit.
1 High priority2 Intermediate8 Basic
Show 11 findings ▾
Dishmachine chlorine sanitizer not at proper minimum strength. Discontinue use of dishmachine for sanitizing and set up manual sanitization until dishmachine is repaired and sanitizing properly. Checked dishmachine three time 0 ppm chlorine not Sanitizing properly found out the sanitizer bucket changed had to prime the dishmachine three time rechecked 50 ppm chlorine.
Commercially processed ready-to-eat, time/temperature control for safety food opened and held more than 24 hours not properly date marked after opening. Observed milk not date marked stored inside cooler in the back prep area.
Food-contact surface soiled with food debris, mold-like substance or slime. Observed can opener old dried food debris back prep area. Slicer has old food debris left on the surface Milk shake machine has old milk residue left underneath and on the plastic cover.
Employee wearing jewelry other than a plain ring on their hands/arms while preparing food. Observed employee wearing a watch while frosting chocolate cake.
Employee with no beard guard/restraint while engaging in food preparation. Observed employee has no beard net working in the food preparation area.
Employee with no hair restraint while engaging in food preparation. Observed Manager wearing no hair restraint while working in the kitchen.
Exterior door has a gap at the threshold that opens to the outside. Observed back door has light showing through bottom, recommend replace threshold.
Floor area(s) covered with standing water. Observed standing water underneath 3 compartment sink.
Floor soiled/has accumulation of debris. Observed trash and debris on the floor underneath the storage shelves.and behind the reach in cooler used for dairy products.
Ice buildup in reach-in freezer and/or walk in freezer Observed shake machine has terrible ice build up underneath the the shake machine dispenser, Employee cleaning.
Nonfood-contact surface soiled with grease, food debris, dirt, slime or dust. Observed grease accumulation on the hood filters underneath the fire suppression on cook line.
Jul 18, 2025Inspection Completed - No Further ActionRoutine Inspection
Met inspection standards. 6 violations recorded, none serious enough to require a return visit.
2 High priority1 Intermediate3 Basic
Show 6 findings ▾
Time/temperature control for safety food cold held at greater than 41 degrees Fahrenheit. -Sliced beef 50f. Manager placed in lower unit to rapid chill.
Toxic substance/chemical improperly stored. -Soap and sanitizer over gloves.
Food manager certification expired. A list of accredited food manager certification examination providers can be found at https://www2.myfloridalicense.com/hotels-restaurants/food-lodging/food-manager/ -Walker.
Employee beverage container on a food preparation table or over/next to clean equipment/utensils. -Employee drink over clean pots.
Interior of oven/microwave has accumulation of black substance/grease/food debris. -Oven.
Reach-in cooler interior/shelves have accumulation of soil residues. -Standing water in cooler by milkshake machine.
May 1, 2025Inspection Completed - No Further ActionRoutine Inspection
Met inspection standards. 3 violations recorded, none serious enough to require a return visit.
0 High priority2 Intermediate1 Basic
Show 3 findings ▾
Food-contact surface soiled with food debris, mold-like substance or slime. Observed white cutting board has black discoloration on the surface used for slicing bread, Per Manager will replace cutting board.
Multiuse food-contact surface not smooth, free of breaks/cracks/chips/pits/crevices. Observed plastic container cracked pickles inside container Manager discarded.
Accumulation of black/green mold-like substance in the interior of the ice machine/bin. Observed mold like growth on the edge around interior door panel ice machine.
Dec 27, 2024Inspection Completed - No Further ActionRoutine Inspection
Met inspection standards. 4 violations recorded, none serious enough to require a return visit.
1 High priority1 Intermediate2 Basic
Show 4 findings ▾
Time/temperature control for safety food, other than whole meat roast, hot held at less than 135 degrees Fahrenheit. Checked temperature 133°f polish sausage w green peppers hot holding, recommend to reheat product immediately. Rechecked temperature 172°f on the reheated product
Food-contact surface soiled with food debris, mold-like substance or slime. Observed can opener blade has dried food debris left on the surface.
Accumulation of black/green mold-like substance in the interior of the ice machine/bin. Observed brown discoloration on back panel ice bin located in drive thru window.
Current Hotel and Restaurant license not displayed. Observed no current license displayed 4/1/2024. Manager received copy from Restaurant support center.
May 17, 2024Inspection Completed - No Further ActionRoutine Inspection
Met inspection standards. 4 violations recorded, none serious enough to require a return visit.
1 High priority1 Intermediate2 Basic
Show 4 findings ▾
Time/temperature control for safety food cold held at greater than 41 degrees Fahrenheit. Checked temperature red cabbage 48°f, chopped chicken 44°f stored inside reach in cooler used for salads less than 4 hours recommend to quick chill. Manager changed bag check temperature 41°f
Employee with artificial nails/nail polish working with exposed food without wearing intact gloves. Observed employee wearing fake nails working with food on the main cook line.
Ice buildup in reach-in freezer and/or walk-in freezer. Observed large blocks of ice on top panel of walk in freezer
Standing water in bottom of reach-in-cooler. Observed standing water on the bottom of reach in cooler used for Italian beef.
Mar 7, 2024Inspection Completed - No Further ActionComplaint Investigation
Met inspection standards. 6 violations recorded, none serious enough to require a return visit.
0 High priority2 Intermediate4 Basic
Show 6 findings ▾
Food-contact surface soiled with food debris, mold-like substance or slime. Observed white cutting board has deep cuts and brown discoloration on the surface ( cook line ) Recommend to replace or resurface.
Ready-to-eat, time/temperature control for safety food prepared onsite and held more than 24 hours not properly date marked. Observed cut tomatoes not properly date marked inside walk in cooler.
Employee wearing jewelry other than a plain ring on their hands/arms while preparing food. Observed employee working with the take out orders wearing a watch.
Equipment and utensils not properly air-dried - wet nesting. Observed plastic containers stacked wet on the storage shelve.
In-use utensil stored in standing water less than 135 degrees Fahrenheit. Observed scoop used for chocolate frosting stored in standing water located in the bar area. Manager removed scoop at time of inspection
Interior of oven/microwave has accumulation of black substance/grease/food debris. Observed reach in cooler drawers has old food debris left on the surface (salad cooler)
Oct 30, 2023Inspection Completed - No Further ActionRoutine Inspection
Met inspection standards. 6 violations recorded, none serious enough to require a return visit.
0 High priority1 Intermediate5 Basic
Show 6 findings ▾
Food-contact surface soiled with food debris, mold-like substance or slime. Iced tea holder is soiled.
Employee wearing jewelry other than a plain ring on their hands/arms while preparing food.Watch.
Employee with no beard guard/restraint while engaging in food preparation.
Ice buildup in walk-in freezer.
In-use utensil not stored with handle above the top of time/temperature control for safety food and rim of the container.Tongs touched onion rings at cooks line.
Nonfood-contact surface soiled with grease, food debris, dirt, slime or dust. Vent is dusty at the entrance of kitchen. Residue build up on the exterior of back walk in freezer door.
This record follows the licence, not the owner. Restaurants change hands and the licence history normally does not, so an older entry may describe people who no longer run the place. Every inspection above links to the state's own report. Something wrong? Tell us.