STEAK N SHAKE
9431 PHILLIPS HWY, Jacksonville FL 32256 · 904-519-9913
Last inspected Jul 16, 2026 · 8 visits since October 2023
AUG 24
NOV 24
AUG 25
FEB 26
JUL 26
▼ IMPROVING
5 inspections trending up, 32 points better than where it started.
Wastewater backing up through floor drains. Observed wastewater backing up from dishmachine/ triple sink drain. Person in charge cleared lid stuck in drain, draining appropriately by end of inspection. Person in charge cleaned and sanitized floor.
★ Spotless◆ Clean streak● Perfect year✓ Never fined
Awarded on the inspection record alone. What they mean →
Disciplinary actions
1 case · $200
| Case | Violation date | Final order | Amount |
|---|---|---|---|
| 5--2024006025 | Oct 17, 2023 | Jul 1, 2024 | $200 |
Inspection history
8 visits, newest first
Jul 16, 2026Warning IssuedComplaint Investigation
Violations found and a warning issued, with a return visit required. 14 recorded, 1 high priority.
1 High priority4 Intermediate9 Basic
What the inspector wrote — 14 findingsThe state's own report →
Dishmachine chlorine sanitizer not at proper minimum strength. Discontinue use of dishmachine for sanitizing and set up manual sanitization until dishmachine is repaired and sanitizing properly. Dish machine chlorine 0 ppm. ( Establishment set up Three compartment sink Quaternary ammonium 300 ppm for sanitation)
Manager or person in charge lacking proof of food manager certification. No proof of Certified Food Manager. ( old manager recently left)
No currently certified food service manager on duty with four or more employees engaged in food preparation/handling. A list of accredited food manager certification examination providers can be found at http://www.myfloridalicense.com/DBPR/hotels-restaurants/food-lodging/food-manager/ 4 employees onsite with no Certified Food Manager present
No probe thermometer provided to measure temperature of food products.no probe thermometer available. Found later by manger.
Show the remaining 10 findings ▾
No soap provided at handwash sink. No soap at kitchen Hand Wash Sink. ( dispenser fell down. ) Replaced by manger.
Accumulation of black/green mold-like substance in the interior of the ice machine/bin. Soiled deflector plate to interior of ice machine located : rear kitchen.
Buildup of food debris/soil residue on equipment door handles. Soiled exterior of equipment including handles to coolers.
Ceiling tile missing. Missing ceiling tile by hallway near Dish machine.
Floor area(s) covered with standing water. Standing water on floor. Kitchen. Mopped by manger.
Nonfood-contact surface soiled with grease, food debris, dirt, slime or dust. Black-like/ mold-like substance buildup on back plate of frontline self serve soda machine. Cleaned by manager
Reach-in cooler interior/shelves have accumulation of soil residues. Soiled interior of prep line cooler and dessert cooler.
Single-service articles improperly stored. Box of single service cups on floor. Moved by manager.
Standing water in bottom of reach-in-cooler. Standing water in base of prep line cooler.
Water leaking from pipe and/or faucet/handle. Leaking faucet at Hand Wash Sink opposite dessert cooler.
Feb 2, 2026Administrative complaint recommendedRoutine Inspection
Referred for a formal case, which can lead to a fine. 5 violations recorded, 1 high priority.
1 High priority2 Intermediate2 Basic
Show 5 findings ▾
Time/temperature control for safety food cold held at greater than 41 degrees Fahrenheit. Whipped cream in reach in cooler at milkshake station at 53F. Ambient temperature if unit 38F. Person in charge states had out during rush. Will hold on ice or time.
No paper towels or mechanical hand drying device provided at handwash sink. Missing paper towels at hand wash sink by milkshake station, on back wall by dish pit. Person in charge provided at milkshake station. Soap missing from hand wash sink by dish pit, in front counter hand wash sink behind drink station. Person in charge states has on order.
Records/documents for required employee training do not contain all of the required information. Date of birth missing from training certificates. Person in charge added during inspection.
Floor soiled/has accumulation of debris. Floors in kitchen soiled, food debris observed behind equipment.
Single-service articles not stored inverted or protected from contamination. Cups at drive through it inverted. Person in charge added lids.
Aug 1, 2025Administrative complaint recommendedRoutine Inspection
Referred for a formal case, which can lead to a fine. 10 violations recorded, 3 high priority.
3 High priority3 Intermediate4 Basic
Show 10 findings ▾
Dishmachine chlorine sanitizer not at proper minimum strength. Discontinue use of dishmachine for sanitizing and set up manual sanitization until dishmachine is repaired and sanitizing properly. In use dishmachine testing at 0ppm during inspection. Person in charge able to fix during inspection, retested at 100ppm.
Vacuum breaker missing at mop sink faucet or on fitting/splitter added to mop sink faucet. Vacuum breakers missing from 3 right hose bibs at 4 Bibb splitter.
Wastewater backing up through floor drains. Observed wastewater backing up from dishmachine/ triple sink drain. Person in charge cleared lid stuck in drain, draining appropriately by end of inspection. Person in charge cleaned and sanitized floor.
No paper towels or mechanical hand drying device provided at handwash sink. Missing paper towels and soap from hand wash sink by soda station. Person in charge provided.
No written procedures available for use of time as a public health control to hold time/temperature control for safety food. Person in charge unable to provide time paperwork. Person in charge printed and filled out during inspection.
Records/documents for required employee training do not contain all of the required information. Missing date of birth from employee certificates.
Floor soiled/has accumulation of debris. Floor and wall behind ice machine with debris buildup. Also, floor around grease receptacle in kitchen with debris buildup. Also, vent above dishmachine with mold like substance buildup.
Ice buildup in reach-in freezer and/or walk-in freezer. Ice buildup in reach in freezer below milkshake mix in station.
Nonfood-contact surface soiled with grease, food debris, dirt, slime or dust. Soda plates in dining in at drive through with mold like substance buildup. Also, mold like substance buildup on selection plate in dining room ice dispenser.
Single-service articles not stored inverted or protected from contamination. Cups at drive through not inverted/ protected. Person in charge added lids.
Nov 13, 2024□ Call Back - CompliedLicensing Inspection
A return visit. The problems from the previous inspection had been dealt with.
0 High priority0 Intermediate0 Basic
Nov 12, 2024Warning IssuedLicensing Inspection
Violations found and a warning issued, with a return visit required. 16 recorded, 4 high priority.
4 High priority4 Intermediate8 Basic
Show 16 findings ▾
Establishment operating without a license from the Division of Hotels and Restaurants. Operator must obtain a public food service license from the Division of Hotels and Restaurants within 60 days. Submit a license application and payment to DBPR/Bureau of Central Intake Unit, 2601 Blair Stone Rd., Tallahassee, FL 32399-0783. To apply online or obtain an application for license visit http://www.myfloridalicense.com/DBPR/hotels-restaurants/ Unable to license due to violations placed on warning.
Time/temperature control for safety food cold held at greater than 41 degrees Fahrenheit. In reach in cooler to left of griddle, cheese, burger, cheese 45-48F. Person in charge states placed items in unit 1 hour ago from walk in cooler. Ambient temperature of unit 48F during inspection. Person in charge moved to time control during inspection until unit can be fixed.
Time/temperature control for safety food identified in the written procedure as a food held using time as a public health control has no time marking. Butter on line held on time for 4 hours per person in charge with no time mark. Person in charge marked appropriately.
Vacuum breaker missing at mop sink faucet or on fitting/splitter added to mop sink faucet. Missing vacuum breaker on far left side of 4 way splitter, non chemical side.
Food-contact surface soiled with food debris, mold-like substance or slime. Soda nozzles at drive thru line with debris buildup. Interior of microwave on line with debris buildup.
Multiuse food-contact surface not smooth, free of breaks/cracks/chips/pits/crevices. Observed ice cream machine lids with cracked edges, missing pieces.
Soap dispenser at handwash sink not working/unable to dispense soap. Soap dispenser at hand wash sink at server line not functioning.
Water with a temperature of least 85 degrees Fahrenheit not provided/shut off at employee handwash sink. Water only reaching 79F at front hand wash sink.
Floor soiled/has accumulation of debris. Floors behind ice machine, wall and floor at dishmachine with debris buildup. Also, ceiling in men amd women's restroom with mold like substance buildup.
Food stored on floor. Case of pickles, cases of beef stored on floor of walk in cooler/ walk in freezer.
Garbage on the ground and/or pad around dumpster. Observed garbage on ground in water around far dumpster.
Hood filter missing from automatic fire suppression/exhaust system. Missing hood filter from main cookline far right side.
Ice buildup in reach-in freezer and/or walk-in freezer. Ice buildup observed in reach in freezer, walk in freezer.
Old labels stuck to food containers after cleaning. Old labels observed on multiple clean dishware items.
Single-service articles not stored inverted or protected from contamination. Cups at drive thru not inverted.
Wiping cloth quaternary ammonium compound sanitizing solution not at proper minimum strength. Sanitizer bucket testing at 0ppm. Person in charge began remaking. Tested at 200ppm.
Aug 30, 2024Administrative complaint recommendedRoutine Inspection
Referred for a formal case, which can lead to a fine. 13 violations recorded, 5 high priority.
5 High priority3 Intermediate5 Basic
Show 13 findings ▾
Operating with an expired Division of Hotels and Restaurants license. License expired 6.1.2023. Verified ownership during inspection.
Stop Sale issued on time/temperature control for safety food due to temperature abuse. Cheese sauce left in container overnight at 73F.
Time/temperature control for safety food cold held at greater than 41 degrees Fahrenheit. Burgers on line at 50F. Lid open during inspection, person in charge closed lid. Other items in unit at 43F or below. Retemped beef at 43F. Also, cheese sauce in container at room temperature at 73F overnight. See stop sale. Also, pasta at 45F item is above fill line. Person in charge removed excess and placed in walk in cooler. Also, butter on line at 67F. Person in charge states has been out for 2 hours. Will hold on time for remaining 2 hours. Provided time paperwork.
Toxic substance/chemical improperly stored. Chemical bottle stored next to food on shelf at pickup station. Bottle was removed.
Vacuum breaker missing at mop sink faucet or on fitting/splitter added to mop sink faucet. Missing vacuum breaker on non chemical side of 4 way splitter. Missing from far left side.
Handwash sink used for purposes other than handwashing. Observed manager cleaning shake cup in hand wash sink. Spoke to person in charge.
No currently certified food service manager on duty with four or more employees engaged in food preparation/handling. A list of accredited food manager certification examination providers can be found at http://www.myfloridalicense.com/DBPR/hotels-restaurants/food-lodging/food-manager/ 4+ employees on duty with no CFM present. CFM arrived by end of inspection.
Paper towel dispenser at handwash sink not working/unable to dispense paper towels. Paper towel dispenser at women's restroom not functional.
Floors walls, and/or ceilings soiled/has accumulation of debris. Observed debris buildup on floors under equipment, especially behind ice machine, under dishmachine. Also, mold like substance observed on ceiling in back kitchen area. Also, dust buildup observed around vent in dry storage room.
Hood filter missing from automatic fire suppression/exhaust system. Missing section of hood filter at fry station.
Ice buildup in reach-in freezer and/or walk-in freezer. Ice buildup in stand up reach in freezer by fry station.
Nonfood-contact surface soiled with grease, food debris, dirt, slime or dust. Mold like substance observed on exterior of salt container. Person in charge removed to clean. Also, soda plates with mold like substance buildup. Also, debris buildup observed on exterior of tea urn in dining area. Also, mold like substance observed on containers holding bagged bread. Also, exterior of shake mixer with debris buildup.
Single-service articles improperly stored. Case of cups stored on floor in dry storage. Also, fry containers not inverted on line. To go containers not inverted.
Mar 6, 2024Administrative complaint recommendedRoutine Inspection
Referred for a formal case, which can lead to a fine. 14 violations recorded, 7 high priority.
7 High priority1 Intermediate6 Basic
Show 14 findings ▾
Operating with an expired Division of Hotels and Restaurants license. License expired 6.1.23.
Raw animal food stored over or with ready-to-eat food in a freezer - not all products commercially packaged. In reach in freezer on line no longer commercially packaged raw chicken stored over bags of onion rings. Person in charge moved to appropriate location.
Stop Sale issued on time/temperature control for safety food due to temperature abuse. Cheese portioned in containers at 105F on warmer. Person in charge states left on warmer overnight.
Time/temperature control for safety food cold held at greater than 41 degrees Fahrenheit. In maketop to left of main cookline cheese, hot dog at 47-49F. Person in charge states has been in unit less than 4 hours. Lid open during inspection. Person in charge closed lid, iced items down, ambient of unit at 39F during inspection.
Time/temperature control for safety food, other than whole meat roast, hot held at less than 135 degrees Fahrenheit. Cheese portioned in containers at 105F on warmer. Person in charge states left on warmer overnight.
Toxic substance/chemical improperly stored. Two spray bottles with blue cleaner with nozzles facing tea bags at front server area. Moved to appropriate location.
Vacuum breaker missing at mop sink faucet or on fitting/splitter added to mop sink faucet. Vacuum breaker missing from non chemical side of far left side on 4 bibb splitter at mop sink.
Water with a temperature of at least 100 degrees Fahrenheit not provided/shut off at employee handwash sink. At front cookline hand wash sink water at 71F. Person in charge states hot water turned off due to leak. Also, water turned off to server dining room hand wash sink. Person in charge turned on during inspection. Both sinks testing at above 85F during inspection.
Floor soiled/has accumulation of debris. Floors soiled to left of milkshake machine. Floors soiled under front cookline hand wash sink. Floors soiled under dish pit area.
Hood filter missing from automatic fire suppression/exhaust system. Missing hood filter on right sided cookline.
Ice buildup in reach-in freezer and/or walk-in freezer. Ice buildup observed on top of reach in freezer and in walk in freezer.
Missing drain plug at dumpster. Missing from right side of dumpster.
No handwashing sign provided at a hand sink used by food employees. Missing hand wash sign from hand wash sink by main cookline, front dining server area, and back hand wash sink by dry storage. Also, hand wash sink by dry storage and front dining missing soap and paper towels.
Nonfood-contact surface soiled with grease, food debris, dirt, slime or dust. Soda plates at back drive thru dispenser with mold like substance buildup.
Oct 17, 2023Administrative complaint recommendedRoutine Inspection
Referred for a formal case, which can lead to a fine. 8 violations recorded, 3 high priority.
3 High priority2 Intermediate3 Basic
Show 8 findings ▾
Operating with an expired Division of Hotels and Restaurants license. Establishment license expired 6-1-23
Time/temperature control for safety food cold held at greater than 41 degrees Fahrenheit. sliced Swiss cheese (46F - Cold Holding); hot dogs (45F - Cold Holding) in top of reach-in cooler next to grill. Operator stated both items were placed in cooler about 30 minutes prior. Operator placed bags of ice on both items to chill.
Vacuum breaker missing at mop sink faucet or on fitting/splitter added to mop sink faucet. Vacuum breaker missing from one non chemical side of 4 way splitter at mop sink.
Food-contact surface soiled with food debris, mold-like substance or slime. Underside of shake machine and ice cream machine in shake making station soiled.
Spray bottle containing toxic substance not labeled. Unlabeled Spray bottle containing toxic substance stored on rack near large fryer oil container. Operator labeled spray bottle of cleaner.
Nonfood-contact surface soiled with grease, food debris, dirt, slime or dust. Gaskets on reach-in cooler across from toaster soiled. Also, gasket on walk-in-cooler soiled.
Objectionable odors in bathroom or other areas of the establishment. Objectionable odor in both restrooms.
Reach-in cooler interior/shelves have accumulation of soil residues. Interior of reach-in cooler in shake machine making station has accumulation of food debris.
This record follows the licence, not the owner. Restaurants change hands and the licence history normally does not, so an older entry may describe people who no longer run the place. Every inspection above links to the state's own report. Something wrong? Tell us.